Akiba Return/Refund Policy

All products we sell will come to you brand new and straight from our distributors. As for our return/refund policy, it is a bit limited. Click a tab below to see more.

In the event of a defect or misprint, please send us a picture of the item so we can get the issue sorted.

As we’re relatively small, comparatively to our competitors in this space, we have some negatives in this regard. We do not accept refunds nor returns, only for select exceptions (eg. misprints, damaged during shipping, defects, etc).

Yes! These are some of the exceptions. All you need to do is take a photo of the issue and your Tracking Number/Order Number, and send it to our e-mail: [email protected]. Then we can either send you a replacement or a refund. Though please note, this has to be within 30 days of the product delivery date.

In the case of refunds, the refund will be issued once the item has been shipped and returned back to us.

The above does not include doing exchanges for other products.

No we do not. Return shipping is the responsibility of the shopper. But we will ship replacements to you free of charge.

Yes, you can as long as its within the 30-day period and if the item has not been worn, stained, or damaged from use. As then the product would be considered used.

Unfortunately you cannot.

So before you place an order, make sure you are 100% certain you are purchasing the correct size for you and your favorite color variant of the product.

In case the package has been lost, the first thing you should do is to check whether your address is correct. If you have put the wrong address, unfortunately no refund or replacement will be issued.

If the address is correct, please make sure to contact your local post office. On occasion packages get marked delivered before it actually leaves the post office.

If you have done the above, let us know through our e-mail: [email protected], and we will investigate it further and offer a free replacement if we determine that there was no error on your or our part.

Aki Yuki and Noko peeking